Refunds for Tickets purchased during Lockdown period in india:
As per office memorandum received from Ministry of Civil Aviation dated 16th April 2020, full refunds will be allowed without levying any cancellation charges for all bookings made and payment received during the lockdown period from 25th March 2020 to 03rd May 2020 for travel during the same period. This applies for tickets sold in India for both Domestic and International travel. Passengers may contact the ticket issuing Air India office/Travel agent/Online Travel portal as the case maybe for above refunds.
Passengers holding Air India Documents (098) and have/had their flights cancelled or are/were not allowed to travel on the flight, owing to changed visa restrictions due COVID-19 from 15th March 2020 onwards till 31st October 2020 can avail following options.
However, this waiver will not be applicable for the routes on which Air India is operating International Vande Bharat Mission flights under Air Bubble arrangement to routes viz. UK, USA, Canada, Gulf, Frankfurt, and Paris. Passengers can be re-booked on these flights following the existing modalities on Vande Bharat Mission flights for passengers holding existing tickets.
Further, or passengers who are OCI Card holders/Foreign nationals and holding bookings to travel to India from a foreign station, the waiver will be applicable from 13thMar 2020,in view of suspension of entry for OCI cardholders/Foreign nationals by Bureau of Immigration, India from 12th March 20.
New Travel Validity:
All tickets irrespective of their date of purchase will be considered valid till 31 December 2021
irrespective of their current validity and ticket type i.e. The Value of the ticket will be fully protected.
The booking must be done before 31st December 2021 and journey must be completed latest by 31st December 2021.
Waiver:
Change: One FREE Change (Date/Flight/Routing/Booking Code) will be allowed. Applicable conditions w.r.t change
1) Date/Flight/Booking Code Change:
a. In case of same RBD available but fare is higher, fare difference will be waived.
b. Applicable fare difference will be charged in case of fare in other RBD (other than lower or same RBD) is higher
2) Routing Change
i. Passenger desiring a change in routing of the ticket will be allowed to adjust the value of the existing ticket against the new fare. Ticket will have to be reissued along with difference of fare, if applicable. No reissuance charges will be levied. For partly utilized tickets (RT tickets), residual value will be calculated taking half return fare.
ii. However, no differential fare refund will be permitted in case new ticket fare is lower than the existing ticket fare.
Waiver of cancellation charges: Cancellation charges will be waived for flights cancelled during the above period.
Name change facility for cancelled flights from 15th March 2020 up to 24th August 2020:
To provide higher flexibility to passengers with travel plans affected due to COVID pandemic, it has now been decided to allow NAME CHANGE as per details below
Application:
Passengers holding Air India Documents (098) and have/had their flights cancelled or were not allowed to travel on the flight, owing to changed entry restrictions due COVID-19 from 15th March 20 onwards till 24th August 2020 can avail the name change option.
New Travel Validity:
All tickets irrespective of their date of purchase will be considered valid till 31st December 2021 irrespective of their current validity and ticket type i.e. The Value of the ticket will be fully protected. The booking must be done on/before 31st December 2021 and journey to be completed latest by 31st December 2021.
Waiver:
Change: ONE FREE Change (Date/Flight/Routing/Booking Code/Name) will be allowed.
Applicable conditions with respect to change
1) Date/Flight/Booking Code Change:
a. For Travel Till 24th August 2020 -
For Date and Flight Change, No Change fee will be collected irrespective of Booking Code in same Cabin.
b. For travel after 24th August 2020 –
i. No down selling of fare and booking code will be allowed.
ii. In case if same booking code is available on same route but fare is higher, fare difference will be waived.
ii. Applicable fare difference will be charged in case of fare in other booking code (other than lower or same booking code) is higher.
2) Routing Change
i. Passenger desiring a change in routing of the ticket will be allowed to adjust the value of the existing ticket against the new fare. Ticket will have to be reissued along with difference of fare, if applicable. No reissuance charges will be levied for such cases.
ii. However, no differential fare refund will be permitted in case new ticket fare is lower than the existing ticket fare.
3) Name Change:
The value of the existing ticket will be locked and passengers will be allowed to get the ticket reissued for a new passenger nominated by him/her, allowing him freedom from the limitation of self-travel only for a future date. However, conditions as mentioned in Point 1 & 2 will apply. Facility will only be available through Air India City Booking Offices.
Rules for Name Change:
1. Only Domestic sector tickets issued in India by Airport/City ticketing office and agents will be considered.
2. The facility to issue fresh tickets, involving name change can be availed at Air India offices in all Domestic stations on Air India network.
3. This scheme will cover tickets issued with Cash and Credit card payment only.
4. Only fully unutilised tickets will be considered.
FOR CASH REFUND PLEASE DROP AN EMAIL TO:
Air India Express:
nodal@airindiaexpress.in
Air India:
ai.airsewa@airindia.in
Indigo:
nodalofficer@goindigo.in
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