In India, there are hundreds of banks that provide various banking services to millions of customers. Both public and private sector banks provide banking, investing, savings, money transfer, payments, loans, and a multitude of other financial services. Customers' experiences with their banks are what gives one bank a competitive edge over another. In banking, one of the most effective means to keep consumers coming back is to provide excellent customer service. It entails thoroughly and promptly responding to customer queries and complaints, as well as dealing with customers via personal meetings, telephone, mail, and email.
Different Types of Customer Support Offered By Banks
One of the most common ways to reach a bank’s customer support is via Phone. Most banks have a toll-free customer care number that allows their customers to get in touch with their bank from anywhere anytime. Some of the most common ways to reach a bank’s customer support department are:
Toll-free telephone numbers for general queries and concerns
Toll-free telephone numbers for debit or credit card hot listing or blocking
City-wise call center support
Customer support via email
Live chat option online through Netbanking as well as Mobile Banking
Web support via forms on Netbanking
SMS support for account-related queries
Branch wise customer support officers
Grievance Redressal desks
Frequently Asked Questions: Customer Care Numbers of Banks
1. What should be done if my card is lost / stolen?
Depending on the card that you own (debit/credit), contact the respective bank’s customer care number for hotlisting or blocking your card immediately. Most banks have dedicated helpline numbers for the same.
2. My address and/or phone number has changed, how do I update this information on my accounts?
To change the address and/or phone number on your account, you can contact the toll-free number of your bank to speak with a customer service representative. They will guide you on the specific formalities to be followed for the change request.
3. What if my queries are not addressed by toll-free numbers and even email id provided by my bank?
Each bank has a grievance redressal desk which can be contacted in case your queries are unanswered via the call centre or email id. You can write to them or talk to a representative at grievance redressal desk to get your concerns addressed.
4. What are the hours of operation of the toll-free number provided by my bank?
In most cases, the toll-free numbers are available 24/7 for customer support. However, for some of the customer service desks (especially chargeable numbers), you may have to look up the specific timeline that they operate in.
5. Can I order a cheque book without physically going to the bank?
Yes. You can order a cheque book via raising a service request on the bank’s website provided the bank offers online service. You may also reach out to the customer service desk via toll-free numbers if your bank allows.
6. How do I check my bank account balance online?
You can easily check your bank account balance via the bank’s app on your mobile phone or by visiting the bank’s website. You may also use the bank’s IVR facility for checking your bank account balance.
Today, most banking customers can easily dial their bank’s toll-free number and talk to bank customer care to get benefits of ATM card blocking, balance enquiry, bank loan enquiry, internet banking activation and much more. With the availability of multiple channels of communication, customers can easily reach out to their bank for various queries and concerns.
Bank Balance Enquiry Numbers:
Axis Bank 18004195959
Odisha Gramya Bank 8448290045
Allahabad Bank 9224150150
AU Small Finance Bank 18001202586
Bharatiya Mahila Bank (BMB) 9212438888
IndusInd Bank 18002741000
IDBI Bank 18008431122
Lakshmi Vilas Bank 8882441155
Syndicate Bank 09664552255
08067006979
Bank of Maharashtra 18002334526
ICICI Bank 2230256767
Deutsche Bank 18602666601
Bank of India (BoI) 9015135135
Tamilnad Mercantile Bank 9211937373
Central Bank of India 9222250000
Catholic Syrian Bank 9895923000
Indian Bank 9289592895
RBL Bank 18004190610
Union Bank of India 9223008586
Dena Bank 9289356677
Vijaya Bank 18002665555
Banks merged with SBI (SBBJ, SBH, SBT, SBP, and SBM) 9223766666
Karur Vysya Bank (KVB) 9266292666
Corporation Bank 9289792897
Indian Overseas Bank 4442220004
Saraswat Bank 9223040000
South Indian Bank 9223008488
Punjab Sind Bank 1800221908
Federal Bank 8431900900
United Bank of India 09015431345
09223008586
Yes Bank 9223920000
Bandhan Bank 18002588181
UCO Bank 9278792787
DCB Bank 7506660011
State Bank of India (SBI) 9223766666
Kerala Gramin Bank 9015800400
Karnataka Bank 18004251445
Citibank 9880752484
Canara Bank 9015483483
IDFC First Bank 18002700720
HDFC Bank 18002703333
Oriental Bank of Commerce 8067205757
Punjab National Bank (PNB) 18001802222
01202490000
The City Union Bank 9278177444
Kotak Mahindra Bank 18002740110
Indian Post Payments Bank (IPPB) 8424026886
Dhanlaxmi Bank 8067747700
Ujjivan Small Finance Bank 9243012121
Bank of Baroda (BoB) 9223011311
Baroda Gujarat Gramin Bank 7829977711
Andhra Bank 9223011300
Karnataka Gramin Bank 9015800700
.jpg)
0 Comments